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Express Pharmacy Wins the FEEFO Gold Trusted Service Award for the Second Year in a Row!

Posted Friday 01 February 2019 18:27 by in Express Pharmacy by Tim Deakin

customer service award winner

The team at Express Pharmacy are thrilled to announce that we have won FEEFO’s Gold Trusted Service Award 2019; the most prestigious annual accolade available from the company.

This marks our second year in a row receiving this honour, as Express Pharmacy also won the Gold Trusted Service Award 2018 from FEEFO last February.[1]

This reflects our ongoing commitment to maintaining the highest level of customer satisfaction with the service and treatment we provide.

The Gold Trusted Service Award is an honour bestowed on reliable and respected businesses which have consecutively maintained an approval rating of 4.5/5 or higher across at least 50 reviews.

In 2018, Express Pharmacy held a 97% approval rating with FEEFO across 759 reviews[2]

For our team, the most important benefit of this award is seeing the positive impact our service has on those with health concerns. We are proud to offer a wide variety of medications swiftly and discreetly through effective and honest service.

We understand that sometimes it can be hard to see your GP, whether due to transport issues, finding an appointment that suits you or just feeling self-conscious about your condition. In fact, between 60 and 80% of people admit to not telling their GP the whole truth.[3] However, we don’t believe shyness or practicality should stop anyone from getting the treatment they need to feel like themselves again. This is why we cover such a range of health problems with our treatments, and include next day delivery, free consultations and free prescriptions as part of our service.

With Express Pharmacy, you can receive the medication you need in just three steps:

  1. Select Your Treatment
  2. Undergo a Free Consultation
  3. Head to the Checkout

It’s that simple.

See what our customers have to say for yourself

“Brilliant service. Really easy to order, and quick delivery. I use them twice a year to purchase malaria tablets.

  • Tanya Parris

“Very quick, very efficient, very good info given to customers about progress of orders. *****

  • John Keane

“They are fast and reliable. I am clear about the products I buy and how to use them. Excellent. *****

  • Steve Bibby

“Great service – use it. I have used this service for 5 years and it has always been excellent. *****

  • Lesley Hunt

“No fuss, easy to use, great value. Easy and understandable website, good delivery options, above all great value. Simple and straightforward way of conducting business. *****

  • Peter from Guildford

award winner customer service

About FEEFO?

Boasting partnerships with Yahoo, Google and Bing, FEEFO has built an outstanding reputation as the web’s leading customer review provider. They provide genuine reviews to help customers and businesses connect, allowing brands to see exactly what their customers want from them.

Having partnered with many other pioneering names including The Guardian, BBC News and Mashable, FEEFO have won endless awards for their unrivalled tech and services, including being featured in The Times’ Tech Track 100.

Many businesses rely on FEEFO to provide them with a clear idea of how their customers feel about their services. Having been awarded the Gold Trusted Service Award from FEEFO for two years running, here at Express Pharmacy we couldn’t be more proud to provide our customers with the very best experience.

Have a health concern you’d like to get sorted? Experience Express Pharmacy’s award-winning services for yourself by exploring our range of treatments today. You can also call the team on 0208 123 07 03 or use our discreet Live Chat service.

[1] Express Pharmacy. Express Pharmacy wins the FEEFO Gold Trusted Service Award 2018. 2018.

[2] FEEFO. Express Pharmacy Reviews. 2019.

[3] Express Pharmacy. Are people honest with their GPs? 2019.

Are People Honest With Their GPs?

Posted Monday 28 January 2019 12:08 by in Express Pharmacy by Tim Deakin

It’s no secrets that the pressure is high for GPs today, with less resources and more appointments than ever. In fact, 93% of GPs say their heavy workload has negatively affected the care they provide, while 37% describe the workload as ‘unmanageable’.[1]

But what could be making things even harder for GPs is a growing number of patients who struggle to tell them the whole story when it comes to their health. A new study has revealed that many of us, when we make a visit to the doctor’s office, regularly withhold information from our GP.

The findings

The study, published in the JAMA Network Open journal by researchers at the University of Utah Health and Middlesex Community College, found that between 60 and 80% of patients admit to not being honest with their GP.[2]

The results were collected from over 4,500 responders, using two different surveys. In both sets of findings, patients who were younger, female or had long-term poor health were more likely to abstain from the truth.

The main reasons for failing to disclose information included disagreeing with a physician’s advice, not understanding medical instructions and not wanting to disclose relevant health behaviours like a poor diet.

Not wanting to be judged or lectured was the main reason for withholding information, followed by a lack of desire to hear about their unhealthy life choices, and simple embarrassment. Others didn’t want to hear information on their medical record, while some just wanted their GP to like them.

In a statement, senior study author and professor and chair of population health sciences at the University of Utah, Angela Fagerlin, PhD, commented: “Most people want their doctor to think highly of them. They are worried about being pigeonholed as someone who doesn’t make good decisions.”[3]

Why honesty is the best policy

Simply put, withholding information from GPs can make it more difficult for GPs to provide the right care. This can lead to health-related consequences which could have otherwise been avoided.

The most recent NHS GP Patient Survey (August 2018) revealed that more than one in ten patients felt that their mental health needs were not being recognised or understood by their GP. What’s more, over 60% had not had a conversation with their GP during their appointment about what is important to them when it comes to managing their condition.[4] Discussing your health honestly and openly is key to feeling understood and listened to.

Brian Zikmund-Fisher, PhD, study co-author ad research associate professor of internal medicine at the University of Michigan, says that some responsibility also falls onr the GP:

“Perhaps by acknowledging how common it is for patients to withhold information, clinicians may be able to make it easier for patients to share their concerns and acknowledge their less-than-ideal behaviours.”[5]

What else can you do?

Having an open and honest relationship with your GP is vital, and there is no replacement for it. Certain medical concerns will require you to pay your GP a visit and seek their fully-informed, professional opinion on the best course of treatment.

However, online pharmacies such as Express Pharmacy offer the opportunity to seek out safe and effective treatment for NHS-approved pharmacists without having to feel concerned or embarrassed. The benefits of online pharmacies also include increased access, convenience and greater autonomy and accessibility for customers.[6]

We provide medication for a range of health conditions such as erectile dysfunction, acid reflux, hair loss and weight management.

Get in touch today by calling 0208 123 07 03 or by using our discreet online Live Chat service.

[1] Primary Care Workforce Commission. The future of primary care: creating teams for tomorrow. NHS. 2015 [Accessed January 2019]

[2] Levy, A.G., Scherer, A.M., Zikmund-Fisher, B.J. et al. Prevalence of Factors Associated With Patient Nondisclosure of Medically Relevant Information to Clinicians. JAMA 2018 [Accessed January 2019]

[3] Kiefer, J. Why Patients Lie to their Doctors. University of Utah Health. 2018 [Accessed January 2019]

[4] NHS England. GP Patient Survey 2018. August 2018 [Accessed January 2019]

[5] Levy, A.G., Scherer, A.M., Zikmund-Fisher, B.J. et al. Prevalence of Factors Associated With Patient Nondisclosure of Medically Relevant Information to Clinicians. JAMA 2018 [Accessed January 2019]

[6] Desai, C. Online pharmacies: A boon or bane? NCBI. 2016 [Accessed January 2019]

Tags: Emergency Contraception Female Contraception Men's Health Premature Ejaculation Sexual Health Women's Health

8 Ways to Work Out When You’re Over 50

Posted Monday 21 January 2019 15:16 by in Express Pharmacy by Tim Deakin

exercising in old ageAs we age, paying attention to our health and looking after our bodies becomes even more important

Exercise is key at any age, but particularly as we get older. Not only is exercise important for staying fit and mobile, it can also reduce your risk of major health concerns like heart disease, cancer and type 2 diabetes by up to 50% – all of which are more common in older adults. It can also reduce your risk of early death by up to 30%.[1]

What kind of exercise should you do?

Every kind of exercise comes with its own benefits. Cardio and aerobic exercises serve to elevate your heart rate and tax your cardiovascular system. This helps to build endurance and ensure that your body continues to work effectively. Conversely, the main benefits of strength training are to your musculoskeletal and neuromuscular systems. As you age, you may find that you no longer pack on lean muscle when pumping iron – but you can avoid muscle wastage and even help to retain bone density. This underappreciated benefit can become particularly relevant when you arrive at your seventies and eighties. Finding the best exercise for you will increase your likelihood of making it part of your daily routine, so here are some of the most beneficial options out there.


Cycling is great for boosting your balance and burning calories, while also building resilience in stiff and sore joints. Even better, a study from YMCA found that the endorphins released during cycling can increase your mental wellbeing by up to 32%.[2]


Whether ballroom, line, square or aerobics-based dancing like Jazzercise and Zumba, moving to the beat is an effective way to build endurance, strength and balance. Not only that, but dancing can be a really fun activity once you find the right style for you, so you may not even feel like you’re working for your fitness.


Golf often gets written off as an inactive sport, but an average round of golf requires you to walk at least 10,000 steps. On top of that, the swinging motion itself stretches your muscles and helps build balance over time. One Edinburgh review even found that golf had physical and mental benefits for people of all ages, and that the benefits increase with age.[3]


Even if you take it slow while jogging, it’s a great way of increasing your heart rate and circulation. You can choose how intensely you want to go — just be sure to stretch your calves and hips before you set off.

Strength Training

Muscle loss is a common side effect of getting older, known as sarcopenia.[4] However, training your muscles with weight lifting or bodyweight exercises (push-ups, pull-ups, squats etc) can help tackle this concern. Start off light and build up over time.


Swimming is a great option for older adults, as you’re not placing any weight on your joints. Instead, you’re using water resistance to burn calories, build muscle and improve mobility. You’re also less likely to overheat thanks to your surroundings.


Walking is an easy and effective way to introduce yourself to fitness after fifty. Even a short daily walk has the potential to burn calories, lower your cholesterol, improve your mood, reduce stress, improve your breathing and boost your heart rate.[5]


Yoga has gained serious popularity in the last few years, and it’s not hard to see why. It’s particularly great for older adults, as holding a series of poses will strengthen your muscles and stretch your joints, improving your balance, mobility and flexibility. It can also boost your mental health, reducing feelings of anxiety and depression. A study published in the Journal of Physical Activity and Health even found that 20 minutes of yoga improves the brain’s ability to quickly and accurately process information.[6]

Exercise is key to maintaining your health, but in some situations support, treatment and medication is also necessary. Discover medication for a variety of health concerns – from weight loss medication to smoking cessation – here at Express Pharmacy. We can help you gain access to effective treatment swiftly and discreetly. Contact us today by calling 0208 123 07 03 or by using our online Live Chat service.

Fall in Love With Your Feet Again This Summer

Posted Thursday 26 July 2018 14:10 by in Express Pharmacy by Tim Deakin

Fungal nail infections can not only knock your confidence, but can also lead to pain and discomfort down the line

For many of us, summer is the time of year when we finally let our feet breathe in sandals and flip-flops after months cooped up in shoes. This is especially true if you’re planning a trip abroad to somewhere hot and sunny over the coming months.

However, for those with conditions like fungal nail infections, the thought of getting your feet out in public can be a daunting one. With any condition, understanding it is the first step to beating it, which is why we’re going to show you how to spot, prevent and treat fungal nail infections this summer.

What is a fungal nail infection?

A fungal infection can affect any part of the body, and is normally present alongside various bacteria. When the fungus starts to grow, an infection can occur. Onychomycosis, also known as tinea unguium, is the name of the fungal infection which grows specifically in the fingernails or toenails.

What causes a fungal nail infection?

A fungal nail infection occurs as the result of an overgrowth of fungi in, on or under the nail. These fungi thrive in warm and moist environments, making them more common on your toenails as your feet spend more time confined within shoes and socks.

Fungal nail infections can also be spread through contact. If you receive a manicure or pedicure at a salon, it’s important to query whether the tools have been effectively disinfected, as emery boards and clippers can spread fungal infections from person to person if not sanitized.

Who is at risk of fungal nail infections?

Anyone can get a fungal nail infection if they put themselves at risk. However, certain people have been shown to be more susceptible. Infections are more common in men than women, and more likely to occur in adults than children, especially those older than 65. If you have a relative who often gets fungal nail infections you are also more likely to get them.

Other risks factors include:

  • Having diabetes
  • Having a disease that causes poor circulation
  • Swimming in a public pool
  • Suffering a nail injury or an injury to the skin around the nail
  • Wearing artificial nails
  • Having a weakened immune system
  • Wearing closed-toe shoes

What are the signs of a fungal nail infection?

Fungal nail infections can affect part of a nail, the whole nail or more than one nail. Symptoms usually include:

  • Scaling under the nail (subungual hyperkeratosis)
  • A distorted nail that lifts off the nail bed
  • White or yellow streaks on the nail (lateral onychomycosis)
  • An odour coming from the infected nail
  • Crumbing corner or tip of the nail (distal onychomycosis)
  • A brittle or thickened nail
  • White flaky areas on the nail surface
  • Yellow spots at the bottom of the nail (proximal onychomycosis)
  • Loss of the nail completely

How do you prevent a fungal nail infection?

Thankfully, fungal nail infections are preventable with a few simple lifestyle changes. Taking care to ensure your nails are clean, dry and well trimmed is the best way to avoid infection. You can also:

  • Dry your feet well after showering, especially between your toes
  • Use antifungal sprays regularly
  • Reduce your use of artificial nails and nail varnish
  • Avoid being barefoot in public places
  • Wear socks that minimise moisture

How do you treat a fungal nail infection?

If you do suffer with a fungal nail infection, take comfort in the knowledge that effective anti-fungal medication is available. Curanail is a treatment specifically designed to fight infections in fingernails and toenails. It has been clinically proven to clear over 75% of fungal toenail infections (and 85% of fungal fingernail infections) within six months.

Anti-fungal medication like Curanail is available from Express Pharmacy. Get in touch with our team of expert pharmacists today by calling 0208 123 07 03 or by using our discreet live chat service.


Toenail Fungus on Tuesday 08 January 2019 07:45

Best of luck for your next blog.

Thank you for such a wonderful article and sharing.

on Friday 25 January 2019 15:23
Reply to Toenail Fungus

Hi there,

Thank you for your lovely comment on our blog. We endeavour to post interesting articles, to keep all patients informed and educated on particular health related issues. If you have any blog requests, please let us know!

Express Pharmacy Team


Flying With Children

Posted Monday 09 July 2018 16:23 by in Express Pharmacy by Tim Deakin

Travelling abroad takes on a very different meaning once you are joined on trips by your children. A family holiday abroad is a wonderful thing and can lead to some of the best adventures and experiences you will ever have. But they also require more preparation and organisation than travelling as a couple.

Of course, the first consideration when you set off is how to keep them entertained and out of mischief during the journey. To help you plan ahead, our friends at Sainsbury's Bank have put together this fun, animated guide to help you make flying with children simple and stress-free.

The original guide can be found here: Sainsbury’s Bank - Money Matters(https://www.sainsburysbank.co.uk/money-matters/flying-with-children