customer service award winner

The team at Express Pharmacy are thrilled to announce that we have won FEEFO’s Gold Trusted Service Award 2019; the most prestigious annual accolade available from the company.

This marks our second year in a row receiving this honour, as Express Pharmacy also won the Gold Trusted Service Award 2018 from FEEFO last February.[1]

This reflects our ongoing commitment to maintaining the highest level of customer satisfaction with the service and treatment we provide.

The Gold Trusted Service Award is an honour bestowed on reliable and respected businesses which have consecutively maintained an approval rating of 4.5/5 or higher across at least 50 reviews.

In 2018, Express Pharmacy held a 97% approval rating with FEEFO across 759 reviews[2]

For our team, the most important benefit of this award is seeing the positive impact our service has on those with health concerns. We are proud to offer a wide variety of medications swiftly and discreetly through effective and honest service.

We understand that sometimes it can be hard to see your GP, whether due to transport issues, finding an appointment that suits you or just feeling self-conscious about your condition. In fact, between 60 and 80% of people admit to not telling their GP the whole truth.[3] However, we don’t believe shyness or practicality should stop anyone from getting the treatment they need to feel like themselves again. This is why we cover such a range of health problems with our treatments, and include next day delivery, free consultations and free prescriptions as part of our service.

With Express Pharmacy, you can receive the medication you need in just three steps:

  1. Select Your Treatment
  2. Undergo a Free Consultation
  3. Head to the Checkout

It’s that simple.

See what our customers have to say for yourself

“Brilliant service. Really easy to order, and quick delivery. I use them twice a year to purchase malaria tablets.

  • Tanya Parris

“Very quick, very efficient, very good info given to customers about progress of orders. *****

  • John Keane

“They are fast and reliable. I am clear about the products I buy and how to use them. Excellent. *****

  • Steve Bibby

“Great service – use it. I have used this service for 5 years and it has always been excellent. *****

  • Lesley Hunt

“No fuss, easy to use, great value. Easy and understandable website, good delivery options, above all great value. Simple and straightforward way of conducting business. *****

  • Peter from Guildford

award winner customer service

About FEEFO?

Boasting partnerships with Yahoo, Google and Bing, FEEFO has built an outstanding reputation as the web’s leading customer review provider. They provide genuine reviews to help customers and businesses connect, allowing brands to see exactly what their customers want from them.

Having partnered with many other pioneering names including The Guardian, BBC News and Mashable, FEEFO have won endless awards for their unrivalled tech and services, including being featured in The Times’ Tech Track 100.

Many businesses rely on FEEFO to provide them with a clear idea of how their customers feel about their services. Having been awarded the Gold Trusted Service Award from FEEFO for two years running, here at Express Pharmacy we couldn’t be more proud to provide our customers with the very best experience.

Have a health concern you’d like to get sorted? Experience Express Pharmacy’s award-winning services for yourself by exploring our range of treatments today. You can also call the team on 0208 123 07 03 or use our discreet Live Chat service.


[1] Express Pharmacy. Express Pharmacy wins the FEEFO Gold Trusted Service Award 2018. 2018.

[2] FEEFO. Express Pharmacy Reviews. 2019.

[3] Express Pharmacy. Are people honest with their GPs? 2019.