There are increasing calls for the burden of minor and more general medical appointments to be taken away from overstretched GP surgeries and placed in the hands of other primary caregivers such as pharmacists.
If more low-risk appointments were seen by pharmacists and not in the GP's surgery it is estimated that the NHS could save an extra £727m per year. Such an overhaul of the appointment and care system may seem controversial, but think tank Reform argues that models of care have changed very little since the NHS's inception. This, it says, has contributed to the increased and, in some cases unnecessary, burden on the health service and its professionals.
As it stands, appointments relating to minor ailments and problems concerning the use or side effects of certain medications currently account for around 15% of a GP's workload, a workload that is already widely believed to put them under too much pressure to be able to treat patients effectively.
It has been argued that pharmacists are the best placed to relieve GP's surgeries from the responsibility of seeing low-risk patients who present with common symptoms or side effects. Pharmacists are highly trained medical professionals and are more than equipped to deal with a broad range of low-risk conditions and general queries.
More work does, however, need to be done in raising awareness of pharmacists as primary caregivers and offering patients confidence in alternative medical professionals.
“The process of trying to steer patients away from the GP's waiting room and to their pharmacist for treatment and advice has been a slow one, but we're finally starting to see results across the board,” says Express Pharmacy’s Daman Bhamra.
“Pharmacists are in a great position to offer primary care solutions to those who need them but don't necessarily need to see a doctor. Patients would still get the same level of expert treatment and knowledgeable consultation and GPs would have more time to spend on those who really needed them and not just a medical mind to talk to.”
Reform believes that increasing the amount of appointments handled by pharmacists would not only save the NHS money, but would also increase the length of most appointments to around twenty minutes at a time. The think tank also stated in a report released on 12 April 2016 that making better use of clinicians outside of the GP's surgery would allow the government to scrap it's lofty target of recruiting the extra 5,000 GPs it believes is needed to allow current patient numbers to be seen.
The report was the result of interviews with 22 important stakeholders from within the NHS, the healthcare consultancy, private healthcare groups and the government. One of the other findings of Reform's findings was that pharmacists should also be relied upon to deliver ongoing support for GPs after a diagnosis and treatment plan has been established, with pharmacists delivering reviews and medication monitoring services for chronic conditions such as asthma.
“In reality, pharmacists can do a lot more than dispense your medication after you've seen your GP,” says Daman. “Pharmacists are an essential part of the care process already but we can, and should, be taking on much more of the responsibility for patients’ broader needs.”
If you require health advice or guidance, why not consult one of our qualified pharmacists over the phone on 0208 123 0703.