We're Still Working and Here to Help
In light of the ongoing situation regarding Covid-19, we want to keep you updated with operational
developments at Express Pharmacy.
Due to Covid-19, there has been increased demand for pharmaceutical supplies and medication. This has meant that our operational pharmacy staff are under immense pressure daily. With that in mind, we are continuing to operate as normal.
The Patient Support Team is currently experiencing an unprecedented level of emails, calls and online helpdesk queries. This has meant that you might experience a slight delay in and would appreciate your support and understanding.
There has been a massive surge in demand for medications, both online and in our community pharmacy. This has meant that many pharmacies have run out of certain medications, with others limiting supply to make sure that there is enough for everyone. We will be operating as normal until further notice.
As much of the nation is currently following NHS and GOV.UK guidelines on staying at home, there is a huge reliance on national delivery and courier services. As a result, we are monitoring the situation to ensure that your medications and treatments arrive to you safely and on time. Some delivery services may be experiencing delays and, in particular, next-day services.
If your treatment has not arrived, please contact our helpdesk and we will do our best to help you. Please bear in mind that this is a totally unprecedented situation that has affected the entire country, not least the world.
Please show the Patient Support Team some understanding and compassion. They are here to help and continue to show great frontline bravery. Your understanding is greatly appreciated.
We have made Royal Mail First Class delivery FREE until further notice. Please make use of this service unless you need your medication guaranteed by the next day.
We will be introducing some new delivery options soon. Please keep an eye out for an email update.
Stay home. Stay Safe. Be Kind.
Harman Bhamra (Head of Ecommerce)