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Our Complaints Procedure

The Express Pharmacy team is committed to maintaining high standards to all who use our service. If something doesn’t seem right, we need to heard about it. This will go a long way to helping to continually improve upon our standards of customer care.

If you have a specific issue that you would like to discuss, please contact our Patient Support Team first so that we may be able to help. You can do this by emailing: help@expresspharmacy.co.uk

We have a written complaints procedure. Any complaints must be addressed to our Head Office. Please outline the nature of your complaint in writing to:

Express Pharmacy Patient Support
17 Church Road
London W3 8PU

Telephone: 0208 123 0703

We aim to acknowledge all formal written complaints within two working days of receipt and we endeavour to reply to all complaints within five working days of receipt.

Should you require it, you may contact the pharmacy regulator, the General Pharmaceutical Society. They can be contacted by telephone: 020 3365 3400 or online at www.pharmacyregulation.org/contact-us/.