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COVID-19 Service Update

10 April 2020

Status: We are currently processing and dispatching treatments as normal.

Due to the increased demand on National delivery networks, and in particular Royal Mail, we have introduced DPD as a Next-Day delivery option.

The DPD network is currently operating without any known delays.

Orders dispatched by Royal Mail may experience a delay of 1-2 days. If you have ordered using Royal Mail as your delivery method and have yet to receive your parcel, please allow at least 2 extra days for delivery. You can contact us at help@expresspharmacy.co.uk for further support in tracking your parcel.

We strongly advise you to select DPD Next-Day if your order is urgent or required the next day.


1 April 2020

Status: We are currently processing and dispatching treatments as normal. Due to the increased demand on delivery networks, your delivery may take a little longer than expected. Whilst this is regrettably out of our control, we are working overtime to provide alternative delivery options in the next few days.


As both an online pharmacy and a community pharmacy, we would like to reassure you that we will continue to provide pharmaceutical services during what is a critical and unprecedented period. We ask you to bear with us and other critical service providers as we work to ensure that you receive your medication safely.

The ongoing COVID-19 pandemic has created significant disruption to national delivery networks. Rest assured that we are doing everything possible to ensure that you receive your medication as quickly as possible.

Whilst we continue to process consultations, and dispatch treatments as normal, this has meant that deliveries have been arriving later than expected. In order to combat this, we will be rolling out additional delivery methods in the next few days.

We will be keeping you updated on service developments here and by email. If you have questions regarding your order, please contact us at help@expresspharmacy.co.uk

Stay safe

Express Pharmacy Patient Support Team

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