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Price Promise

Our price promise commitment means that as we match prices nationally, prices will go down (and up) accordingly.

If you see or buy a treatment online and find it cheaper with a high street competitor (whether or not they also sell online), as long as their service conditions are comparable, then we’ll match that price for you or refund the difference. The cost of the treatment must include consultation charges for medication without a prior prescription. Comparable service conditions include factors such as delivery charges and timescales (such as Shutl delivery), and consultation charges.

If you’ve already purchased the treatment online, please make sure you report the price match within 28 days of receiving it. If you’d like to buy the product but want us to price match first, please check that you’re providing the most up to date information you can obtain when you submit your claim.

We’ll be asking you for full details of the treatment, the competitor and their prices, so please do check that you have this information to hand before you contact us.

Please note though, that we won’t refund the difference in price paid if you could have bought the product more cheaply with an online-only retailer: examples of this include chemistdirect.co.uk, who sell only through their websites or mail order and not via high street shops. We also don’t match competitors who are in administration or closing down.