COVID-19 Service Update: We are currently dispatching treatments as normal

Returns Policy

Please note that we do cannot accept returns for any medication that has been prescribed to you. This is to ensure patient safety.

We do not re-sell medication that has already been prescribed.

If you have unwanted, unused or expire medication, please take it to your local pharmacy and they will dispose of the products safely. Alternatively, if you are able to bring the unwanted, unused or expired medication to our community pharmacy premises, we will be happy to dispose of it for you. Please contact us to arrange disposal at help@expresspharmacy.co.uk.

Our Community Pharmacy is located at 17 Church Road, London, W3 8PU.

Cancellations

If you have placed an order for a treatment with Express Pharmacy, you have the right to cancel your order up until your medication has been dispatched. Your right to cancel the order terminates upon receipt of dispatch confirmation (you will receive an email notification upon dispatch confirmation).

Returns

In the instance that your treatment has arrived;

  • (i) erroneously or incorrectly;
  • (ii) damaged or faulty

we will refund the cost price of the medication to you in full, along with any delivery charge applied.

Your refund will be applied within 7 days of confirmation of receipt and will be enacted against the payment method used to place the order.

Contact Details

For any issues or questions relating to our returns policy, or a refund that you have requested, please contact the Patient Support Team at help@expresspharmacy.co.uk

Our Returns Policy is offered in addition to your legal rights.

Safety Disclaimer: Any medication in your possession, whether expired, unused, or unwanted, must be disposed of by your local pharmacy. This is to ensure patient safety, and the safety of those around you. Medication must not be disposed of in your normal waste or recycling. Please contact your local pharmacy, or speak with our Community Pharmacy team if you are unsure of how to dispose of your medication – help@expresspharmacy.co.uk