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General Health

Our price promise commitment means that as we match prices nationally, prices will go down (and up) accordingly.

If you see or buy a treatment online and find it cheaper with a high street competitor (whether or not they also sell online), as long as their service conditions are comparable, then we’ll match that price for you or refund the difference. The cost of the treatment must include consultation charges for medication without a prior prescription. Comparable service conditions include factors such as delivery charges and timescales (such as Shutl delivery), and consultation charges.

If you’ve already purchased the treatment online, please make sure you report the price match within 28 days of receiving it. If you’d like to buy the product but want us to price match first, please check that you’re providing the most up to date information you can obtain when you submit your claim.

We’ll be asking you for full details of the treatment, the competitor and their prices, so please do check that you have this information to hand before you contact us.

Please note though, that we won’t refund the difference in price paid if you could have bought the product more cheaply with an online-only retailer: examples of this include chemistdirect.co.uk, who sell only through their websites or mail order and not via high street shops. We also don’t match competitors who are in administration or closing down.

UK Delivery Options

Delivery option Cost Details
Royal Mail Special Delivery™ £5.95 Special delivery before 1.00pm the next working day (not including Saturday) after dispatch.
Orders placed on weekdays before 2pm will usually be dispatched the same day. Orders placed on weekends/bank holidays will be dispatched the next working day.
Royal Mail Tracked 48 £3.00 Usually delivered in 2 days but can sometimes take up to 5 days after dispatch.
Orders placed on weekdays before 2pm will usually be dispatched the same day. Orders placed on weekends/bank holidays will be dispatched the next working day.
This service is a fully tracked and signed for service - you will be given a tracking code which you can use to view the tracking information for your package on the Royal Mail website.
DPD Next Day £5.00 Next working day delivery. Orders placed on weekdays before 2pm will usually be dispatched the same day. Orders placed on weekends/bank holidays will be dispatched the next working day.

UK Collection Options

Collection option Cost Details
Local Collection FREE Free collection from our London pharmacy. You will be notified by email when your order is ready to collect from Dillons Pharmacy, 17 Church Road, Acton, London, W3 8PU.

EU symbol EU Delivery Options

Delivery option Cost Details
UPS Worldwide Express Saver £20.00 Express next working day delivery with EU zone countries
Orders placed on weekdays before 2pm will usually be dispatched the same day. Orders placed on weekends/bank holidays will be dispatched the next working day.

Discreet Packaging

All treatments are sent in discreet packaging. No reference to the pharmacy or medication appears on the packaging.

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Select Treatment

Select the treatment your require
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Complete a free online medical questionnaire to see if this treatment is suitable for you.

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Pay for your treatment using our secure card payment system.

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